Your answers, simplified. Explore our FAQs for instant guidance on everything from onboarding and invoicing to managing cross-border compliance. Designed to help you move faster and stay informed.
Find answers to the most common issues contractors face when using GoWorldIC.
1. I did not receive my OTP. What should I do?
- Check your spam/junk email folder in case the OTP was filtered.
- Make sure your registered mobile number or email address is correct.
- If the problem continues, contact GoWorldIC Support at: [email protected]
2. I forgot my password. How can I reset it?
- Go to the login page and click “Forget Password?”
- Enter your registered email address.
- Follow the password reset link sent to your email.
3. I cannot upload my documents.
- Ensure the file is in a supported format: PDF, JPG, or PNG.
- Check that the file size does not exceed the system’s maximum limit.
- Try using a different browser or clear your cache, then upload again.
4. How do I update my bank account details?
- Log in to your account.
- Go to the Account section.
- Enter your new bank account information under Personal Information.
- Save and verify the details.
5. When will I receive payment?
- Payments follow the schedule outlined in your contract.
- A transfer notice will be available for download once processed.
- You will also receive a GoWorld Payment email confirming the payment.
6. My profile information is incorrect.
- Go to Account and update the details directly.
- If certain fields cannot be edited, contact Support for assistance.
7. How do I contact GoWorldIC Support?
- Email: [email protected]
- Our support team can assist with login issues, password resets, and account updates.
